What is Tech Support?
Why learn it now?
Easy and fast to learn
It requires only basic skills, no programming
More job opportunities
Employers need tech support for their projects
Higher chance to be hired
If you apply for both QA and Tech Support jobs
Improve your communication
To provide better feedback to the clients and colleagues
Desktop applications, browser plugins and online tools for note-taking, grammar checking, time tracking, screen and video capturing, speed typing. Organizing your help desk tickets with Zendesk.
Mastering email and chat support. Develop skills of effective communication in different environments: active listening and empathy, gathering data from the client, troubleshooting, demonstrating an individual approach.
Effective job search and job applications. Preparing for the Tech Support job interview. Interview questions and tests.
Simple data analytics with Looker. More tech support training and tutorials.